Customer Support (FAQ)


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Customer Support (FAQ)

Dear Customers

Do you have any problem? If this page does not help you, please feel free to contact us through ≫ Contact Form.

Are you looking for Shipping, Payments, Returns & Refunding ?


Watching or purchasing a video

How can I watch free full version of a video?

  1. Free videos are listed as video items priced at 0 in our site. Click the "Add to Cart" button and put this item into your shopping cart. Click the "Proceed to Checkout" button and check out.
  2. In checkout, no need for address, telephone number or credit card number, but you need to create an account by registering your name and email address. (You can do it within the checkout process.)
  3. After finishing checkout, refer to the How can I watch the purchased video?

How can I purchase and watch a paid video?

  1. Click the “Add to Cart” button and put your purchased item into your shopping cart.
  2. Click the “Proceed to Checkout” button and check out
  3. In checkout, you need to create an account by registering your name and email address. (You can do it within the checkout process.)
  4. In checkout process, the screen will temporarily switch to PayPal’s page. In this page, enter your credit card number to pay the price.
  5. After checkout, refer to the How can I watch the purchased video?

What payment method can I select?

We support only credit-card transactions through PayPal. PayPal is a secure payment system in which your credit card number is never known to the shop. For further information on PayPal, click the following link: PayPal.

Though I have already made payment, I don’t know how to watch the purchased video.

Can I watch the purchased video again?

Yes, you can watch it as many times as you like. Please refer to the How can I watch the purchased video?

How can I watch the purchased video?

  1. Click the above “My Account”, and “Account Dashboard” page will be displayed.
    (If not, login with your email address and password.)
  2. Click the link “Go To My Previous Purchases” and you will see a list of purchased items displayed.
  3. Click the “Watch This Video” on the right of the name of the video you want to watch.

What PC setting is necessary to watch a video?

In ordinary PC setting, you can watch a video without difficulty.

Trouble Shootings

Functions in this site (Shopping Cart, My Account, or Login) don’t work well.

Be sure to enable JavaScript or Cookie.

The video cannot be played.

Try to install the latest Adobe Flash Player. Or ensure that Web browser security setting is not set to too strict.

Sound volume is too small for me to listen to the video.

Try to move to the right the volume adjustment slider on the lower right of the player. Also adjust the sound volume of the PC speaker or Windows/Mac OSX system, and ensure that they are not muted.

E-Mail Newsletter Subsciption

How can I register my email address?

  1. If you have never created an account, click the above “My Account” and the “Create an Account” button, then enter your name and email address to create an account. After that, “Account Dashboard” page will be displayed.
  2. If you have already created an account (or have made checkout), refer to: How can I open the “Account Dashboard” page?
  3. Click the “Go to My Newsletter Subscriptions” in “Account Dashboard” page.
  4. Check the box of the newsletter you want to subscribe.

How can I change my registered email address?

How can I stop newsletter subscription?

  1. Refer to How can I open the “Account Dashboard” page?
  2. Click the link “Go to My Newsletter Subscriptions.”
  3. Check off the box of the newsletter you want to stop subscription to.

Account Service (My Account)

How can I open the “Account Dashboard” page?

  1. Click the above “My Account.”
  2. When login form is displayed, enter the registered email address and password.
  3. “Account Dashboard” page will be displayed.

How can I create (register) an account?

  1. Click the above “My Account.”
  2. Click the “Create an Account” button and enter your name and email address to create an account.

How can I log in?

Click the above “Login.” When login form is displayed, enter the registered email address and password to login.

How can I change the registered named and email address?

  1. Refer to How can I open the “Account Dashboard” page?
  2. Click the “Account Information” on the left.
  3. Change the information and click the “Save.”

How can I change the registered address and telephone number?

  1. Refer to How can I open the “Account Dashboard” page?
  2. Click the “Address Book” on the left.
  3. Click the “Change Billing Address” or “Change Shipping Address.”
  4. Change the information and click the “Save.”

How I delete my account?

Following the above procedures, change First Name to “Delete” and Last Name to “This”. In a week or so your account will be automatically deleted.